Cancellation Policy

We understand unforeseen circumstances can pop up, should the inevitable occur,  we require at least 24 hrs notice as this gives us a chance to help another patient on our waiting list, otherwise we may ask for your assistance in covering the costs of the missed appointment.
  • To cancel an appointment, clients can contact the clinic within business hours. Alternatively, patients may leave a message if contacting over a Friday, weekend or public holiday. However, the business days’ notice period still applies.
  • Please note: for services where an SMS reminder is sent prior to the appointment, the reminder is a courtesy only. Failure to receive the SMS reminder is not accepted as reason to not attend an appointment.
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